How We Work

Process
Device Repair Centre (DRC) specializes in cellular and laptop repairs. DRC opened its doors in June 2007 in Roodepoort (West Rand) Gauteng, commencing with the repair of out of warranty cellular devices in March 2013 and pride ourselves on quality, turn-around-times and exceptional customer service delivered to our customers. DRC is also a Level 2 contributor to B-BBEE. DRC is in the process of finalizing repair accreditation contracts with the major mobile brands in South Africa. DRC is also in the process of acquiring repairs other than that of the mobile industry. Laptops are currently being repaired and all other electronic equipment is being discussed. DRC is accredited by:
01

OUR Vision...

“To support our customers in such a way that it transforms their day and the people they touch by the services we offer”

02

OUR Mission...

“To continually raise the bar and be the pioneers in the Electronics Repair Industry”

03

CORE VALUES

Love our Customers

Love is where it’s at. We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business. Love is Device Repair Centre’s number 1 Core Value.

Serve the Customer, Not the Rand

We formed Device Repair Centre using this foundational core value and we believe the value of people is worth more than the value of money. The result of putting people first will always reward the benefit of earning money.

Have Integrity

“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – Tony Dungy.  The right choice is seldom the easiest but it’s always the right one.  So in essence, we work hard to do the right thing.

Be Positive and Optimistic with Passion

This core value is imperative to build a winning life.  People find strength, energy, confidence, and creativity when practicing being positive and optimistic.

 

We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.

 

All of this we do with the greatest passion!

Deliver WOW Customer Service

We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little further to show our customers that we truly want to WOW them.

Services Offered

National Pick-up and Delivery Service AVAILABLE!

Click on the service required below to view model types supported…
  • Honour

    Mobile

  • Mi

    Insurance Claims, Mobile

  • Vivo

    Insurance Claims, Mobile

  • Connex

    Laptops (spares dependent)

  • Mecer

    Laptops (spares dependent)

  • iLife

    Laptops (spares dependent)

  • Dell

    Insurance Claims, Laptops (spares dependent)

  • Sony

    Laptops (spares dependent), Tablet

  • HP

    Laptops (spares dependent)

  • Toshiba

    Laptops (spares dependent)

Service Levels

Our Key Performance Indicators...

Turn Around Time

DRC takes pride in its TAT rate. Based on the Service Level Agreement with the insurance underwriters a 3 working day TAT is maintained on 98% of all repairs done. DRC can also adapt the TAT as required by a specific manufacturer.

Repair Ratio

The current repair ratio on all devices exceeds 80%.

Bounce Rate

The average bounce rate as measured by the insurance underwriters is currently at an average of 1%.

@ DRC
WE
repair
replace
reconnect
YOU

Let us help you today!

The new DRC premises and the location with ample parking is ideally situated @ 24 Millenium Boulevard in Roodepoort, GP.

Our workshop has been designed for easy flow of devices from admin, to stores, to technicians, QC and dispatch. It can accommodate up to 14 technicians and 12 admin staff. All these staff members are being cross trained to work on any repair line as and when the volumes dictate movement.

Some of our staff have been with DRC since its inception and all take pride in the quality and turnaround time of all repairs. The wellbeing and knowledge of our staff is key to the success of the workshop management.

Some of OUR Clients

Thank You

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Repairs P/M

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Replacements P/M

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Years of Experience

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No. of Employees

Get in Touch

Say Hi!
01
Device Repair Centre

24 Millenium Boulevard, Roodepoort, GP, 1724
Phone: +27 10 900 3220
Whatsapp: +27 79 274 3662
E-mail: repairs@device-repair.co.za
E-mail: replacements@device-repair.co.za