Humble Beginnings

Progress Through Change

Device Repair Centre (DRC) specializes in Cellular and Laptop repairs.  Television repairs was introduced in 2023.

DRC has been in operation since 2005 in Roodepoort (West Rand) Gauteng.  Commencing with the repair of out of warranty cellular devices. We pride ourselves on quality, turn-around-times (TAT) and exceptional customer service delivered to our customers.

 

DRC is also a Level 4 B-BBEE contributor.

 

DRC is an Accredited Repair Centre with the major mobile brands in South Africa, which include:

We fix what others can’t

01

OUR Vision...

“To be recognised as one of South Africa’s leading multi-branded repair companies”

02

OUR Mission...

“To stay abreast of the ever-changing growth in the cellular industry”

What we stand for

CORE VALUES

Customer Orientated

By putting the needs of the customer above the needs of the business.  Remaining customer focused has been an essential part of the growth of the company.

Serve the Customer as best we can

We formed Device Repair Centre using this foundational core value and we believe the value of people is worth more, knowing that a satisfied customer will remain a loyal customer.

Have Integrity

“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – Tony Dungy.  The right choice is seldom the easiest but it’s always the right one.  So, in essence, we work hard to do the right thing.

Be Positive and Optimistic with Passion

This core value is imperative to build a winning life.  People find strength, energy, confidence, and creativity when remaining positive and optimistic.

 

We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.

 

Your Attitude determines your Altitude.

Deliver WOW Customer Service

We believe our customers deserve nothing but the best, so we encourage working a little harder and going a little further to show our customers that we truly want to WOW them.

Services Offered

National Pick-up and Delivery Service AVAILABLE!

Below is a list of brands DRC repairs…
  • Asus

    Laptops (spares dependent)

  • Acer

    Insurance Claims, Laptops (spares dependent), Tablet

  • Lenovo

    Insurance Claims, Laptops (spares dependent), Tablet

  • Mobicell

    Insurance Claims, Mobile, Tablet

  • Hisense

    Insurance Claims, Mobile

  • Nokia

    Insurance Claims, Mobile

  • Huawei

    Insurance Claims, Laptops (spares dependent), Mobile, Tablet

  • Samsung

    Insurance Claims, Mobile, Tablet

  • Techno

    Insurance Claims, Mobile

  • Oppo

    Insurance Claims, Mobile

Service Levels

Our Key Performance Indicators...

Turn Around Time

DRC takes pride in its TAT rate. Based on the Service Level Agreement with the insurance underwriters a 3 working day TAT is maintained on 98% of all repairs done. DRC can also adapt the TAT as required by a specific manufacturer.

Repair Ratio

The current repair ratio on all devices exceeds 80%.

Bounce Rate

The average bounce rate as measured by the insurance underwriters is currently at an average of 1%.

@ DRC we
Repair
Replace
Reconnect
YOU

Let us help you today!

The DRC office has ample, safe parking, which is ideally located @ Clearwater Office Park, Millenium Boulevard, Strubens Valley in Roodepoort, GP.

Our work area has been designed for easy flow of devices from Admin, Stores to Technicians, Quality Control and Dispatch. Our premises can accommodate up to 16 technicians and 18 admin staff. All our staff members are highly skilled to handle any repair from Walk-In customers, Insurance Companies right upto Corporate Clients.

Some of our staff have been with DRC since inception and each staff member takes pride in the quality and turnaround time of all repairs. The wellbeing and knowledge of our staff is key to the success of our company.

Some of OUR Clients

Thank You

40000

Repairs To Date

15000

Replacements To Date

20

Years of Experience

15

Number of Employees

Get in Touch

Say Hi!
01
Device Repair Centre

Clearwater Office Park
Millenium Boulevard, Strubens Vally,
Roodepoort, GP, 1724
Phone: +27 10 900 3220
Whatsapp: +27 67 302-5274
E-mail: queries@device-repair.co.za
Include your details, your device details
(Make, Model, IMEI)
Description of Damages